Privacy Policy
Solid State Training, Inc.
1. Introduction
Solid State Training, Inc. (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and training platform.
2. Information We Collect
Personal Information
When you register or use our services, we may collect:
- Name
- Email address
- Username and login credentials
- Course enrollment and progress data
- Payment-related information (processed through third-party providers)
Automatically Collected Information
We may collect:
- IP address
- Browser type
- Device information
- Pages visited and usage behavior
This data helps us improve performance and user experience.
3. How We Use Your Information
We use your information to:
- Create and manage your account
- Provide access to courses and training materials
- Track course progress and certifications
- Send account notifications and updates
- Improve our platform and services
- Ensure security and prevent misuse
4. Email Communications
By creating an account, you agree to receive:
- Account-related emails
- Course updates and notifications
- System alerts and confirmations
You may opt out of non-essential communications at any time.
5. Analytics and Tracking
We use tools such as:
- Google Analytics
- Google Search Console
These tools help us understand how users interact with our site and improve functionality.
Data collected is used in an aggregated and anonymized manner where possible.
6. Cookies
Our website uses cookies to:
- Maintain login sessions
- Improve site performance
- Analyze user behavior
You can disable cookies through your browser settings, but some features may not function properly.
7. Sharing of Information
We do not sell your personal information.
We may share information with:
- Trusted third-party service providers (hosting, email, payment processing)
- Legal authorities if required by law
8. EPA Training & Employer Sharing
For students enrolled in EPA-related training:
We may share limited course-related information (such as course completion status or participation) with potential employers only with your explicit consent.
- No information is shared without your approval
- You may revoke consent at any time
9. Data Security
We implement reasonable security measures to protect your information.
However, no online system is completely secure, and we cannot guarantee absolute protection.
10. Third-Party Services
Our platform may use third-party tools including:
- Learning management systems (Tutor LMS)
- Email delivery services
- Payment processors
These providers may have their own privacy policies.
11. Data Retention
We retain your information as long as necessary to:
- Provide services
- Maintain records
- Comply with legal obligations
12. Your Rights
You may request to:
- Access your personal data
- Correct inaccurate information
- Delete your account and data
Requests can be made by contacting us directly.
13. Children’s Privacy
Our services are not intended for individuals under 18.
We do not knowingly collect information from minors.
14. Changes to This Policy
We may update this Privacy Policy at any time.
Continued use of the site constitutes acceptance of any updates.
15. Contact Information
Solid State Training, Inc.
info@solidstatetraining.com
560 N Joliet St
Joliet Il 60435